Dojo Frequently Asked Questions (FAQs)

We can. If your card turnover (CTO) is under €150k, we’ll pay up to €500 towards your cancellation costs. If your card turnover (CTO) is over €150k, we’ll pay up to €3,000 towards your cancellation costs.

It depends on how much money you take in card payments each year, the types of card used (debit and credit, personal and business) and the number of card machines you have. Get in touch and we’ll give you a free personalised quote based on your business and needs.

The total price you pay for your Dojo services is made up of 3 components:

• Card transactions
• Card machine services
• Account services

Card transactions

Card transaction charges Each transaction you process (including refunds) incurs a fee. The transaction fee depends on the type of card (debit, credit, personal or business, issued inside or outside the European Economic Area (EEA)), the card scheme (Visa, Mastercard, Maestro or Discover), and whether you took the payment in person or remotely.

Secure transaction fee This is a fixed fee of €0.05 + VAT, per transaction, which covers:

• Our best-in-class fraud detection algorithm reduces fraud losses by an average of 45%
• Point-to-point encryption as standard for in-person payment provide significantly reduced financial exposure from a data breach
• Super-simple PCI compliance tools save you time reporting PCI compliance

Minimum monthly payment This is €24.95. We’ll only charge you this if the total of your transaction fees during the month is under €24.95. The minimum monthly payment charge applies even if you don’t take any card payments throughout the month.

Card machine services
This is the rental fee for each card machine you have with us, which includes 4G mobile connectivity, access to technical to tech support, troubleshooting and card machine replacement.

Account services
These include:

• PCI compliance – we may charge a fee if you’re non-compliant
• Chargeback management – if a cardholder raises a chargeback against your business, the transaction amount will be deducted from your next invoice, along with a chargeback management fee. This covers the cost of managing your case with the cardholder’s Issuing Bank.
• Ad-hoc fees – you may incur additional account service fees, for example, if you change the legal name of your business.

We transfer your previous day’s takings to your bank account from 10am. The time it takes to reach your account will depend on your bank and how they process transfers.

If your bank handles transfers 7 days a week, you should get your money the same day – even at weekends and bank holidays.

If your bank handles transfers 5 days a week (Monday to Friday) then you should get your money the next working day – excluding weekends and bank holidays.

Delivery takes 2 days for orders placed before 12pm and 3 days for orders placed after 12pm.

You can set it up and be ready to take payments in less than 5 minutes.