Infinityblu
- Industry
- Dental
Product features
In the heart of Scotland, Infinityblu Dental Care & Implant Clinic stands as a premier dental service provider. With 12 practices from Perthshire to the Borders, this award-winning group serves a diverse mix of NHS and private patients, focusing on high-quality care and customer service.
As Infinityblu grew, so did the need for a scalable payment system.
The challenge: How to cut admin, improve accuracy, and boost speed
A year into his role as Finance and Strategy Manager, Trystan Powell saw opportunities for improvement. Infinityblu was drowning in administrative tasks, with miskeying errors causing frustration and revenue loss, and receptionists spending hours on reconciliation.
They needed a payment system that integrated their dental software, provided robust support, and offered clear performance insights. With multiple sites to manage, fast payment speed was essential.
“We were experiencing many miskeying errors each month,” Trystan says. “These errors caused headaches for receptionists and lost revenue, which was time consuming to reconcile.”
The fix: How we closed the payment gap
Infinityblu turned to us for a tailored payment solution.
We introduced an integrated payment system that synced seamlessly with their existing software, eliminating manual entry errors. With reliable in-person payments via robust Dojo Go card machines, and remote transactions through our payment links, the solution was comprehensive and tailored.
- Smooth integration: Syncs effortlessly with Software of Excellence (Infinityblu’s chosen dental software).
- Remote transactions: Patients can now complete their payments conveniently through Dojo payment links.
- Centralised control: Managed effortlessly through the Dojo for Business app.
- Secure in-person payments: The Dojo Go card machines guarantee secure and efficient transaction processing.
Driving results: Streamlined systems and error-free reconciliation
The impact for Infinityblu was immediate. Miskeying errors were at an all-time low, saving receptionists hours each week. Payments were streamlined, with patient satisfaction soaring due to the ease of online payments.
Smooth integration: “Dojo’s seamless integration with our dental software has significantly improved our receptionists’ workflow,” Trystan says. “Now, they only need to enter treatment details once, and the amount automatically populates on the Dojo Go card machine.” Errors are down and reconciliation is easy.
Convenient payment links: Payment links have transformed collections. “Previously, chasing payments was time consuming. Receptionists spent hours calling patients. Dojo’s payment links changed that,” Trystan explains. Now, patients pay securely online, saving time and enhancing their experience.
Financial oversight: The Dojo for Business app offers unprecedented visibility. “We can access a consolidated view of our entire group’s revenue in a matter of minutes,” says Trystan. This clarity supports smarter decisions and growth.
Robust hardware and connectivity: The Dojo Go card machines are reliable workhorses. “We haven’t experienced any significant downtime since switching,” Trystan reports. Smooth transactions, every time.
The impact: Business growth through operational ease
Dojo has transformed Infinityblu’s operations, streamlined its financial management, and enhanced the patient experience. This dynamic partnership showcases how our bespoke payment solutions can supercharge efficiency and drive growth in multi-location healthcare.
Whether it’s cutting miskeying errors, saving hours on reconciliation, simplifying payments, or providing crystal-clear financial visibility, Dojo has made Infinityblu’s operations smoother and smarter.
