I want to switch to Dojo, do you cover cancellation fees from my old provider?

Yes, if you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees.

What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote

How much does it cost to accept card payments?

The total price you pay for your Dojo services is made up of three components.
1. Transaction fees and charges - the percentage you pay for each transaction. These vary based on the type of card used and how you took the payment.
2. Card machine services – this is the monthly price you pay for your card machine and card machine add-ons.
3. Account services and add-ons – these are for services and optional extras that your business needs.

How are my rates calculated?

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction.
We'll work out the best rates to suit your business – contact us for your personal quote.

How long do transfers take?

We transfer your takings to your bank account the next working day.

How long does it take to set up my card machine?

You're setup and ready to take payments in less than five minutes.

How long does it take to receive my card machine?

We securely ship your card machine using next working-day delivery.

What card types can I accept with Dojo?

We accept Visa, Mastercard, Maestro and American Express.

Can I accept contactless payments?

Yes, all our card machines accept contactless payments. 

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Yes, all our card machines arrive ready to accept these payment types.

How long is my contract?

The length of your contract depends on whether you're switching to us from another provider, or new to taking cards. For switchers we offer a monthly rolling contract. For businesses new to card payments, our contracts are 6 months.

Are my card machines secure?

Very. All Dojo card machines are PCI compliant thanks to point-to-point encryption security.

What is point-to-point encryption?

Point-to-point encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result, PCI compliance is quick and hassle-free.

Am I PCI compliant?

Once you’ve read the simple PCI documents and confirmed two questions, you’ll be compliant. So no more lengthy questionnaires.

What level of support do I receive?

Remote assistance

If you need immediate card machine support, we can log in remotely to fix it.

Account support
For general queries, our friendly team is on hand Monday to Friday, 8am to 6pm – and on Saturdays, 9am to 1pm.

Online support
Visit our help centre for all our most commonly asked questions, as well as articles, info and advice on all things payments.

Tech support
Our experts are here seven days a week for tech support – Monday to Saturday, 8am to 11pm, and Sundays, 10am to 5pm.

How can I manage my account?

You can manage your account using the Dojo app or by logging in from your computer.