Got a question about us and our products? Find answers to our most popular queries below.
If you can’t find what you’re looking for, check out our Dojo Help Centre for useful articles, how to contact us and more!
Yes, if you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees. Note: If you’re on our fixed rate price plan of 0.8% you could claim up to £500. If you have custom rates, you could claim up to £3,000.
Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote.
The total price you pay for your Dojo services is made up of three components.
Transaction fees
Secure transaction fee* - £0.05 per authorisation.
Refund Fee - £0.5 per transaction.
* referred to as Authorisation fee in Terms and Fees Schedule.
For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction, whether that's through your Dojo card machine or another payment method such as payment links or online checkout.
We'll work out the best rates to suit your business – contact us for your personal quote.
Very. All Dojo card machines are PCI compliant thanks to point-to-point encryption.
Point-to-Point Encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result it simplifies PCI compliance significantly.
Using the Dojo app, read through the P2PE Instruction Manual and Data Security Policy carefully – and make sure you understand all the details.
If you’re happy your business complies with everything that’s outlined, tap ‘Confirm compliance’ – then just tick both statements and you’ll be ready to start trading securely.*
*Note that, dependent upon your transaction volumes, you may need to perform additional steps as part of your PCI compliance. Please contact your Payments Consultant or Account Manager if you would like to discuss or require further information.
Remote assistance
If you need immediate card machine support, we can log in remotely to fix it.
Account support
For general queries, our team is on hand Monday to Sunday, 8am to 6pm.
Online support
Visit our help centre for all our most commonly asked questions, as well as articles, info and advice on all things payments.
Tech support
Our experts are here seven days a week for tech support – Monday to Sunday, 8am to 11pm.
You can manage your account using the Dojo app or by logging in from your computer.
You can accept Visa, Mastercard, American Express and all cards on Discover® Global Network.
Yes, all our card machines accept contactless payments.
Yes, all our card machines arrive ready to accept these payment types.
The length of your contract depends on your card turnover. For businesses with under £1m card turnover per year, our contracts are 12 months and then become monthly rolling. For businesses that take over £1M in annual card turnover, contract length may be subject to discussions with your key contact.
You're set up and ready to take payments in less than five minutes.
We securely ship your Dojo card machine using next working-day delivery.
You can be up and running in 20 minutes or less.
If you're interested in managing your customer flow with Dojo, drop your details in our form and and move the toggle to highlight Queues & Bookings. We'll get in touch to discuss the right package for you.
No extra equipment needed with Dojo! You can simply run our virtual queues & booking system from your laptop or tablet.
No, you don’t need to have a queue. You can use our integrated booking system to offer your customers an easy way to reserve a table. Or, you can use the system to add people to a virtual waitlist at the door – if you want to keep better track of your walk-in demand. And if it's extra demand you're after, we also give you exposure to over 500,000 users on our consumer-facing app.
Our virtual queues & bookings are by no means just for big, busy places. Choose between the option to accept reservations, open a virtual queue, or accept both at the same time. Our solution also helps you maximise your staff's efficiency – and it's easy to use, so you don't need a dedicated front-of-house to run it.