I want to switch to Dojo, do you cover cancellation fees from my old provider?

Yes, if you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees.

What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote

How much does it cost to accept card payments?

The total price you pay for your Dojo services is made up of three components.


1. Transaction fees and charges - the percentage you pay for each transaction plus the transaction fee. These vary based on the type of card used and how you took the payment.


Transaction fees

Authorisation Fee - £0.0385 per authorisation.
Refund Fee - £0.5 per transaction.


2. Card machine services - this is the monthly price you pay for your card machine and card machine add-ons.


3. Account services and extras - these are for services and optional extras that your business needs.

How are my rates calculated?

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction.
We'll work out the best rates to suit your business – contact us for your personal quote.

 

 

How long do transfers take?

We total your takings at midnight and the money will be in your bank account from 10am the next working day.

How long does it take to set up my card machine?

You're set up and ready to take payments in less than five minutes.

How long does it take to receive my card machine?

We securely ship your card machine using next working-day delivery.

What card types can I accept with Dojo?

You can accept Visa, Mastercard, American Express and all cards on Discover® Global Network.

Can I accept contactless payments?

Yes, all our card machines accept contactless payments. 

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Yes, all our card machines arrive ready to accept these payment types.

How long is my contract?

The length of your contract depends on your monthly turnover. We offer a monthly rolling contract for businesses earning £150,000+ per month. For businesses earning under £150,000 per year, our contracts are 6 months and then flip to monthly rolling. Switch to us from another provider and we could pay your cancellation fees up to £3,000.

Are my card machines secure?

Very. All Dojo card machines are PCI compliant thanks to Point-to-Point Encryption.

What is point-to-point encryption?

Point-to-Point Encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result it simplifies PCI compliance significantly.

Am I PCI compliant?

Using the Dojo Dashboard, read through the P2PE Instruction Manual and Data Security Policy carefully – and make sure you understand all the details.

If you’re happy your business complies with everything that’s outlined, tap ‘Confirm compliance’ – then just tick both statements and you’ll be ready to start trading securely.

What level of support do I receive?

Remote assistance

If you need immediate card machine support, we can log in remotely to fix it.

Account support

For general queries, our team is on hand Monday to Sunday, 8am to 6pm.

Online support

Visit our help centre for all our most commonly asked questions, as well as articles, info and advice on all things payments.

Tech support

Our experts are here seven days a week for tech support – Monday to Sunday, 8am to 11pm.

How can I manage my account?

You can manage your account using the Dojo app or by logging in from your computer.