• Products

      Dojo Go

      Fast, portable payments on 4G

      Dojo Pocket

      Orders and payments in one device

      Tap to Pay on iPhone

      Take payments with an iPhone

      Dojo Wired

      Wired countertop card machine

    Transforming Eat on the Green

    Explore how integrated payments and bookings improved service and visibility.

      Payment links

      Instant links for remote payments

      Online payments

      Take payments from your site or app

      Pay by QR code

      Take payments via scanned QR code

      Dojo bookings

      Bookings & virtual queues platform

      Dojo for business app

      Access & manage your Dojo account

      Integrations

      Connect Dojo to your EPOS

      Business funding

      Get fast, revenue-based funding

    Discover guest profiles

    Use data to personalise every guest’s experience.

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        Full-service restaurants

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        Dojo for business app on desktop

        Virtual queue and bookings

        Manage walk-ins and bookings

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Dojo Frequently Asked Questions (FAQs)

Got a question about us and our products? Find answers to our most popular queries below.

If you can’t find what you’re looking for, check out our Dojo Help Centre for useful articles, how to contact us and more!

I want to switch to Dojo, do you cover cancellation fees from my old provider?

Yes, if you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees. Note: If you’re on our fixed rate price plan of 0.8% you could claim up to £500. If you have custom rates, you could claim up to £3,000.

What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote.

How much does it cost to accept card payments?

The total price you pay for your Dojo services is made up of three components.

  1. Transaction fees and charges - the percentage you pay for each transaction plus the transaction fee. These vary based on the type of card used and how you took the payment.

Transaction fees

Secure transaction fee* - £0.05 per authorisation.

Refund Fee - £0.5 per transaction.

  1. Card machine services - this is the monthly price you pay for your Dojo card machine and card machine add-ons.
  2. Account services and extras - these are for services and optional extras that your business needs.

* referred to as Authorisation fee in Terms and Fees Schedule.

How are my rates calculated?

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction, whether that's through your Dojo card machine or another payment method such as payment links or online checkout.

We'll work out the best rates to suit your business – contact us for your personal quote.

Are my card machines secure?

Very. All Dojo card machines are PCI compliant thanks to point-to-point encryption.

What is point-to-point encryption?

Point-to-Point Encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result it simplifies PCI compliance significantly.

Am I PCI compliant?

Using the Dojo app, read through the P2PE Instruction Manual and Data Security Policy carefully – and make sure you understand all the details.

If you’re happy your business complies with everything that’s outlined, tap ‘Confirm compliance’ – then just tick both statements and you’ll be ready to start trading securely.*

*Note that, dependent upon your transaction volumes, you may need to perform additional steps as part of your PCI compliance. Please contact your Payments Consultant or Account Manager if you would like to discuss or require further information.

What level of support do I receive?

Remote assistance

If you need immediate card machine support, we can log in remotely to fix it.

Account support

For general queries, our team is on hand Monday to Sunday, 8am to 6pm.

Online support

Visit our help centre for all our most commonly asked questions, as well as articles, info and advice on all things payments.

Tech support

Our experts are here seven days a week for tech support – Monday to Sunday, 8am to 11pm.

How can I manage my account?

You can manage your account using the Dojo app or by logging in from your computer.

What card types can I accept with Dojo?

You can accept Visa, Mastercard, American Express and all cards on Discover® Global Network.

Can I accept contactless payments?

Yes, all our card machines accept contactless payments.

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Yes, all our card machines arrive ready to accept these payment types.

How long is my contract?

The length of your contract depends on your card turnover. For businesses with under £1m card turnover per year, our contracts are 12 months and then become monthly rolling. For businesses that take over £1M in annual card turnover, contract length may be subject to discussions with your key contact.

How long does it take to set up my card machine?

You're set up and ready to take payments in less than five minutes.

How long does it take to receive my card machine?

We securely ship your Dojo card machine using next working-day delivery.

How long does it take to set up virtual queues & bookings?

You can be up and running in 20 minutes or less.

How do I sign up for Dojo's virtual queues & bookings?

If you're interested in managing your customer flow with Dojo, drop your details in our form and and move the toggle to highlight Queues & Bookings. We'll get in touch to discuss the right package for you.

What equipment do I need to start using a queues & booking system?

No extra equipment needed with Dojo! You can simply run our virtual queues & booking system from your laptop or tablet. 

Do I need to have queues to add virtual queues & bookings to my restaurant?

‍No, you don’t need to have a queue. You can use our integrated booking system to offer your customers an easy way to reserve a table. Or, you can use the system to add people to a virtual waitlist at the door – if you want to keep better track of your walk-in demand. And if it's extra demand you're after, we also give you exposure to over 500,000 users on our consumer-facing app. 

Do I need virtual queues & bookings if I run a small restaurant?

Our virtual queues & bookings are by no means just for big, busy places. Choose between the option to accept reservations, open a virtual queue, or accept both at the same time. Our solution also helps you maximise your staff's efficiency – and it's easy to use, so you don't need a dedicated front-of-house to run it.

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Dojo is a trading name of Paymentsense Limited and is registered in England and Wales at The Brunel Building, 2 Canalside Walk, London W2 1DG. (No. 06730690). Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FRN: 738728) and under the Electronic Money Regulations 2011 (FRN: 900925) for the issuing of electronic money and provision of payment services. Paymentsense Limited offers both regulated and unregulated products.