Dojo Frequently Asked Questions (FAQs)

Yes, if you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees. Note: If you’re on our fixed rate price plan of 1.4% you could claim up to £500. If you have bespoke rates, you could claim up to £3,000.

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote.

The total price you pay for your Dojo services is made up of three components.

1. Transaction fees and charges - the percentage you pay for each transaction plus the transaction fee. These vary based on the type of card used and how you took the payment.

Transaction fees

Secure transaction fee* - £0.05 per authorisation.

Refund Fee - £0.5 per transaction.

2. Card machine services - this is the monthly price you pay for your Dojo card machine and card machine add-ons.
3. Account services and extras - these are for services and optional extras that your business needs.

* referred to as Authorisation fee in Terms and Fees Schedule.

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction, whether that's through your Dojo card machine or another payment method such as payment links or online checkout.

We'll work out the best rates to suit your business – contact us for your personal quote.

We total your takings at midnight and the money will be in your bank account from 10am the next day.

You're set up and ready to take payments in less than five minutes.

We securely ship your Dojo card machine using next working-day delivery.

You can be up and running in 20 minutes or less.

If you're interested in managing your customer flow with Dojo, drop your details in our form and and move the toggle to highlight Queues & Bookings. We'll get in touch to discuss the right package for you.

No extra equipment needed with Dojo! You can simply run our virtual queues & booking system from your laptop or tablet. 

‍No, you don’t need to have a queue. You can use our integrated booking system to offer your customers an easy way to reserve a table. Or, you can use the system to add people to a virtual waitlist at the door – if you want to keep better track of your walk-in demand. And if it's extra demand you're after, we also give you exposure to over 500,000 users on our consumer-facing app. 

Signing up for virtual queues & bookings is quick and easy – you can find a full breakdown of our pricing here.

Our virtual queues & bookings are by no means just for big, busy places. Choose between the option to accept reservations, open a virtual queue, or accept both at the same time. Our solution also helps you maximise your staff's efficiency – and it's easy to use, so you don't need a dedicated front-of-house to run it.