Below £150k
in annual card turnover-
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Contract: 6 months (then rolling pm)
For businesses that either take under £150k in annual card turnover or are new to card payments.
Above £150k
in annual card turnover-
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Contract: Monthly rolling
We can offer you a customised plan if your business takes over £150k in annual card turnover.
Pricing details
Charges that apply to all customers
| Secure transaction fee* (per transaction) | £0.05 |
The Secure transaction fee covers the enhanced protection we offer your business. It helps bolster payment security with added safety measures every time you process a transaction. Our best-in-class fraud detection algorithm reduces fraud losses by an average of 45%. Point-to-point encryption for in-person payments provides significantly reduced financial exposure from a data breach. Plus, reporting your PCI compliance takes minutes.
* referred to as Authorisation fee in Terms and Fees Schedule.
| Minimum monthly payment charge | £24.95 |
We’ll only charge you this if the total of your transaction fees during the month is under £24.95. The minimum monthly payment charge applies even if you don’t take any card payments throughout the month.
| Refund fee | £0.50 |
Debit & Credit cards (per transaction)
Charges for customers with a card turnover under £150k per year
 |
Visa | 1.4% + 5p |
 |
Maestro | 1.4% + 5p |
 |
Mastercard | 1.4% + 5p |
 |
American Express | Variable% + 5p |
 |
All other debit & credit cards | 1.4% + 5p |
 |
Card not present - debit & credit cards | 1.9% + 5p |
American Express
Due to the American Express transaction fee structure, we’ll need to know more about your business before we can give you a rate. Once you apply, we’ll be able to give you an indication of the rate during sign up.
Card not present payments
Card not present are payments taken when the cardholder isn’t physically present to pay directly on the card machine. This can be paying over the phone or online.
Business cards
|
Visa | 1.99% + 5p |
|
Maestro | 1.99% + 5p |
|
Mastercard | 1.99% + 5p |
|
All other business cards | 1.99% + 5p |
|
Card not present - business cards | 2.49% + 5p |
Card not present payments
Card not present are payments taken when the cardholder isn’t physically present to pay directly on the card machine. This can be paying over the phone or online.
This fee is charged per transaction and covers the enhanced protection we offer. Our best-in-class fraud detection algorithm reduces fraud losses by an average of 45%. Point-to-point encryption provides reduced financial exposure from a data breach. Plus, PCI compliance takes minutes.
Included as standard
From free next-day transfers to 7-day tech support, here’s everything you can expect when you join Dojo.
Sign-up process
Sign up today and you can be taking payments tomorrow.
- Speedy sign-up process
All we need is a few details about your business. Once you get your machine, you're set up & ready to take payments in less than 5 minutes.
- Current contract buyout
We’ll pay your exit fees with your current provider up to £3,000.
- Easy PCI compliance
Become PCI compliant in minutes – all it takes is a couple of documents & a few quick steps, all done on the app.*
*Note that, dependent upon your transaction volumes, you may need to perform additional steps as part of your PCI compliance. Please contact your Payments Consultant or Account Manager if you would like to discuss or require further information.
- Next working-day terminal delivery
We securely ship your card machine using next working-day delivery.
Card payments
Enjoy superfast payments and next-day transfers as standard.
- Next-day transfers
Get your takings from 10am the next day. With us only, it’s free even on weekends and bank holidays.
- Next-gen card machine
Take payments 80% faster than the industry standard. Enjoy free mobile connectivity & 10-hour battery life.
- Mobile connectivity
The Dojo Go comes with 4G connectivity, so if your Wi-Fi goes down, you can still take payments using a mobile signal.
- Point-to-point encryption
It’s one of the most secure standards. So your customers’ card data is always protected – and so is your income.
- Instant fraud detection
Dojo identifies fraudulent transactions at the point of sale. It takes us less than 30 milliseconds to flag & block.
- Monitor transactions in the app
From transaction breakdowns to instant notifications whenever you get paid, access it all in real time on the app.
Customer support
We’re on hand with expert advice and account support whenever you need it.
- 7-day tech support, 8am – 11pm
- UK-based support team
- Remote assistance
If you need immediate card machine support, we can log in remotely to fix it.
- 24-hour card machine replacement
If we can’t fix your machine remotely, we’ll send you a new one the next working day.
- Online help centre
Enjoy instant access to guides and videos, plus tips and tools to make the most of your account.
Virtual queues & bookings
Start with a one-month free trial and take your lines online, manage your restaurant reservations, or get more hungry diners to your tables.
Restaurants & bars
- Setup fee
- £80
- Monthly rolling contract
- £99
Retail, transport & events
- Setup fee
- £80
- Monthly rolling contract
- £149 + 4p per SMS
With another card provider?
We can cover some of your exit fees.
Make the switch to us and we could pay your current provider’s exit fees up to £3,000.*
Get started
FAQs
The length of your contract depends on your monthly turnover. We offer a monthly rolling contract for businesses earning £150,000+ per year. For businesses earning under £150,000 per year, our contracts are 6 months and then flip to monthly rolling. Switch to us from another provider and we could pay your cancellation fees up to £3,000.
If you choose to switch to us, we'll pay up to £3,000 towards your cancellation fees with your current provider. Note: If you’re on our fixed rate price plan of 1.4% you could claim up to £500. If you have bespoke rates, you could claim up to £3,000.
Unfortunately, we don’t currently accept applications from charities or trusts. Our team is working hard to make this possible in the future.
We can be as flexible as you need us to. If you join us while your annual turnover is less than £150k and then your average turnover increases later on (or vice versa), we’ll give you a call to discuss your package – and amend as needed.
Our team is currently working hard on delivering Dojo online checkout to you – so that you can accept payments online with ease. Watch this space and you can be amongst the first to hear when we launch it.
Yes, you can. If you are a club or a society, you'll fall into the 'social enterprise' category when you sign up to join Dojo.