Dojo terms and conditions for payment services

You can find the full terms and conditions for Dojo payment services customers below. You should read these documents carefully.

Terms and conditions V1.5 – these terms will apply to customers who sign up on or before 29 November 2022.

Terms and conditions V1.6 – these terms will apply to all customers on or after 30 November 2022.

 

Fees schedule for payment services

Fees schedule V1.4 – this schedule applies to all customers on or after 30 November 2022.

Fees schedule V1.3 – this schedule applies to customers who signed up to Dojo on or after Thursday 25 August 2022.

Fees schedule V1.2 – this schedule applies to customers who signed up to Dojo on or before Wednesday 24 August 2022.

This document defines all the fees and charges relating to your use of the Dojo payment services. You should use this to help understand your agreement with us, and your monthly invoice.

 

Interchange and scheme fee guide

Interchange and scheme fee guide

This document outlines the costs Paymentsense / Dojo incur in processing your card payments. It’s a regulatory requirement to provide this to our customers. None of these fees are directly charged to our customers, they are blended into the transaction charges explained on the customer agreement and in the fees schedule. 

 

Dojo operating guide for payment services

Dojo operating guide

This explains our recommended usage of the Dojo payment services. As per our terms and conditions for payment services, customers should use our card machines and other services in line with the operating guide for payment services.

 

PCI Attestation of Compliance

PCI Attestation of Compliance (AoC)

You can find the documents that confirm your PCI DSS compliance here. You should read these documents carefully.

 

American Express card acceptance terms and conditions

Terms and Conditions

This document applies to customers who choose to accept American Express, and outlines their terms and conditions. Please read these carefully if you're going to accept American Express card payments.

 

OrderIt setup guide

Dojo OrderIt setup guide

This guide explains how to get started with mobile ordering with OrderIt. It covers everything from login to order management. 

 

EU Declaration of Conformity

EU Declaration of Conformity

This document outlines the PAX products that are in conformity with the relevant EU legislation.

 

UK Declaration of Conformity

UK Declaration of Conformity

This document outlines the PAX products that are in conformity with the relevant UK legislation.

 

Dojo Direct Debit Guarantee

Direct Debit Guarantee

This document outlines our Direct Debit Guarantee.