Our Accessibility Statement

At Dojo, we are passionate about empowering businesses with innovative, user-friendly tools that make accepting payments seamless and efficient. Ensuring that everyone, including individuals with disabilities, can easily use and benefit from our products and services is key to achieving this goal. This means designing for a wide range of abilities and working towards achieving equal access to our digital platforms and physical devices where applicable. 

We are committed to designing and developing solutions that are intuitive, inclusive, and accessible—whether you're a cafe owner or an enterprise merchant. We understand the importance of providing tools that not only simplify business operations but also meet the diverse needs of all our customers.

Our products and services encompass the following regulations & standards:

• European Union countries: EU Accessibility Act, Web Content Accessibility Guidelines, WCAG 2.1 (Level AA) and EN 301 549, including any subsequent amendments.
• UK: Consumer Duty, particularly its focus on ensuring good outcomes for vulnerable customers, which includes those with accessibility needs, and Vulnerable customer guidance.

These frameworks help ensure that web content, [apps], and products are accessible to people with disabilities, while also making them more user-friendly for everyone.

Dojo’s products and services are partially conformant with WCAG 2.1 (Level AA) and EN 301 549, the standards underpinning the European Accessibility Act. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Dojo's commitment to accessibility is an ongoing journey. As technologies evolve and user needs change, we remain dedicated to maintaining and improving the accessibility of our digital products. This includes procuring third-party devices that meet or are striving to meet accessibility standards to ensure our physical payment devices are being designed and manufactured with accessibility at their core. To enhance the accessibility of our products and services, we are investing in refining our processes, procedures, and frameworks. This will better enable our content and systems to deliver digital information and services that align with the spirit and requirements of disability law and accessibility standards.

DOJO's accessibility measures

• Testing our website and products for accessibility.
• Training our team on best practices and increasing understanding of disability digital experiences.
• Following guidance from regulatory bodies and accessibility experts.
• Providing users with an easy way to submit feedback about accessibility issues and suggestions for improvements.
• Monitoring updates to relevant accessibility legislation, standards, and guidelines—including amendments to existing laws such as the EU Accessibility Act, EN 301 549, and the WCAG, as well as the introduction of new regulatory frameworks.
• Commitment to incorporating accessibility into the design and development lifecycle ("accessibility by design").
• Have an accessibility roadmap for continual improvement.

We always welcome your feedback and suggestions on accessibility. Please don’t hesitate to reach out to us at accessibility@dojo.tech.

At Dojo, we are dedicated to continuously enhancing the accessibility of our products and are committed to meeting the needs of our merchants and their customers.